SHEEX® FAQS

SHEEX® fabrics have been engineered with SLEEP•FIT® Technology that maximizes wicking moisture away from the skin through capillary action, ensuring advanced breathability and heat transfer while providing a cooler-to-the-touch feeling. Click here for all the information you may need on our ridiculously soft sheets.

We accept payment with Visa, MasterCard, American Express, Discover, Apple Pay, Amazon Pay, Google Pay and PayPal. We also offer installment payments for orders over $150.

Your billing and credit card addresses must match in order for us to accept payment.

We are not responsible for shipping issues due to typographical errors.

When your order is purchased, an authorization will be placed on your card for the amount of the purchase. Your payment will be captured at the time your order is shipped.

While we make every effort to ship your order as quickly as possible, often times an order will not ship on the same date as when the order is placed. When you place an order, you will see an "Estimated Ship Date" on the order page.

If you have selected an Express shipping method, please be aware that the shipping speed will be in relation to the date when the order ships. For example, if you place an order on Friday evening and select 2 Day Shipping, your order may not ship until Monday and then will arrive on Wednesday.

Although most orders are shipped the same or next day, please take weekends and holidays into account when anticipating shipping speed.

Please see our Shipping page for more information on our estimates.

We ship within the United States, U.S. protectorates, APO/FPO addresses and Canada. Delivery to APO/FPO addresses is handled via the Military Post Office and takes approximately 30 business days.

International shipping is subject to shipping charges. Consumers are responsible for all duties and taxes upon delivery. We are in the process of expanding our international shipping capabilities. For additional information on international shipping please click here.

It's easy to check your order status after it has been placed. Simply log in to your customer account by clicking here.

In addition, after your order has shipped, you will receive an email containing tracking information for your shipment.

Due to bad weather or heavy shipping volume, especially during the holidays, packages shipped via ground method may be delayed.

Please allow approximately 7-10 business days after shipment for delivery. Please contact Customer Service, Live Chat with us or call us at 856-334-3021 if further assistance is required. We will be happy to assist you.

If you experience problems placing your order, please contact our Customer Service team, Live Chat with us or call us at 856-334-3021 if further assistance is required. We will be happy to assist you.

We are available Monday through Friday from 8AM to 6 PM Eastern (6 AM to 3 PM Pacific) to assist you.

Discounts, Coupons, Promotions can only be retroactively applied to prior purchases made within the previous seven (7) days. 

The First-time shopper discount of 10% off cannot be combined with other sales.

A single promotional offer cannot be combined with any other promotional offers or applied to sale items, unless otherwise stated.

Please contact Customer Care for a one-time price adjustment on that item. Credit will be applied back to your original form of payment.

All promotions apply to products while supplies last.

We're so confident that you'll love our sheets, we welcome you to try them out, risk-free, for 60-nights. You have 60-nights from the date of purchase to exchange any item purchased on SHEEX.COM.

If you’d like to purchase a different color or item, you may return the original item in accordance with our return and exchange policy and place a new order.

We do not accept exchanges or warranty issues purchased from 3rd party retailers. We recommend reaching out to these retailers directly for information on their exchange policies.

If you participate in a "Buy X, Get Y" promotion and decide to return the more expensive item, you will be charged the full price for the discounted item.

We're happy to issue a refund for your item(s) should you choose to make a return. Please note that original shipping fees are non-refundable. Thank you for your understanding!

The SHEEX product warranty covers all defects for one (1) year following purchase of the product from SHEEX. Click here for more information on our warranty coverage.

WHAT IF MY ITEM WAS RECEIVED DAMAGED?

If your SHEEX® order arrives with obvious shipping damage, we request that you refuse the delivery. 

If you find shipping damage after you have accepted the shipment, please contact our Customer Service Department at 1 (856) 334-3021, Option #1. Our hours are Monday to Friday: 8am to 6pmEST, (6 AM to 3 PM Pacific).

Please note that because we attempt to fulfill orders quickly, we cannot cancel or modify an order once it has entered the shipping process. 

Please make every effort to double check order details and address fields. Once an order has been placed, we are unable to make any changes or adjustments.

Emails are typically responded to within 24-48 hours. Please include your name, phone number and order number in the email message to avoid delays in response. During the busy holiday season, please allow for additional time.

SHEEX offers discounts and promotional (promo) codes frequently. Please note that only one promo-code or discount is allowed per order at any time. The ONLY exception to this is: Dream Team Points accumulated during previous purchases may be redeemed in combination with a single promo code if SHEEX specifically states the combining of the discounts is permissible. SHEEX reserves the right to cancel or change this rule at any anytime. SHEEX reserves the right to modify, replace, or cancel offer(s) at any time.

We offer discounts through ID.me. Log into your ID.me account at check out to view your discount.

We offer discounts through ID.me. Log into your ID.me account at check out to view your discount.

We offer discounts through ID.me. Log into your ID.me account at check out to view your discount.

We offer discounts through ID.me. Log into your ID.me account at check out to view your discount.

We offer discounts through ID.me. Log into your ID.me account at check out to view your discount.

Yes! We offer a special product we call a "Split King" set that features this exact configuration. This product is available in our original performance fabric.

WILL SHEEX® CARRY ADDITIONAL PRODUCTS?

We proudly offer a full range of complimentary products that work together to help your body stay at its ideal temperature and improve sleep. Additional products in the SHEEX® family include duvet covers, pillows, comforters, mattress pads, and even a mattress. Plus, our performance fabric sleepwear and loungewear is available in both men's and women's styles.

Twin/Twin-XL sets include one standard pillowcase. Full and Queen sets include two standard pillowcases. King, California King and Split King sets include two King pillowcases. All sets (with the exception of Split King) also include one fitted sheet (also known as a bottom sheet) and one flat sheet (also known as a top sheet).

Because of the unique circular-knit construction of our performance fabric, thread count does not apply like it does with traditional cotton sheets.

Our original performance fabric sheets feature four-way stretch capabilities and are guaranteed to fit extra-deep and pillow-top mattresses. Our fitted sheet features ultra-strong elastic around the bottom to fit snugly around your mattress without popping off. It's the best-fitting sheet you can find anywhere.